Privacy Policy

You are our valued customer and your privacy is very important to us.  Besides it is your legal right!  When you shop with us, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that. We NEVER exchange, sell or give away your email address to other companies. We also ensure that only you can access your account or view your financial details.
Bilka Garden guarantees that every online purchase you make from our store is a secure transaction. What we mean by secure transaction is two things: 1) when you enter checkout – all of your information – username, password, name, address, credit card information are immediately fully encrypted by SSL technology. Our site uses GEOTRUST SSL – security certificate with commercial level of encryption, 128-bit Secure Socket Layers (SSL1 and 2) your credit card details are not stored anywhere, and in this way they cannot be accessed at a later date which protects you from fraud. Your details arrive at a secure server which is not connected to the internet or to our website.  In this way we cannot access your credit card information, and it cannot be intercepted by third parties either. Only you can access your account to view your payment card details.
To check the security of your connection Look for the yellow padlock   in your browser as you enter the Checkout section of our site.
You can also check by looking at the URL address: when you enter a secure server the URL will change from http// to https//.


What information we hold about you


If you have registered or bought something from us we will have your name, email address, phone number and address. Your information is used to obtain payment from you, to deliver your orders and to inform you of our products benefits, news and special offers.  You can opt-out of this at any time by clicking Unsubscribe on the bottom of the newsletter.
In addition to processing your order we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.


Cookies


Cookies are small amounts of data sent to your web browser by a webserver. They cannot harm your machine in any way as they are small textfiles with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.


You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.


If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Basket and Your Account. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add www.bilkagarden.com to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.


Who else sees your information


We use your name and address to deliver your orders and therefore the mail carriers see this information.
No one else sees your name and address or any other information you have provided on bilkagarden.com

 

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